At BillingFreedom, we understand the significance of addressing account issues promptly and efficiently. To facilitate clear communication and prevent misunderstandings, please familiarize yourself with our policies and procedures regarding returns and refunds. Additionally, please be aware of the responsibilities assigned to each party involved.
Patient Check Returns
If a patient’s check is returned by the bank due to insufficient funds, the patient/insurer assumes responsibility for all associated returned check fees and any charges for postage or shipping.
In the event of a returned check, BillingFreedom will contact the patient/insurer on behalf of the healthcare provider. We will make reasonable efforts to obtain credit or debit card information for automatic payment processing.
BillingFreedom will send three statement notices to the patient/insurer on behalf of the healthcare provider. If the account issues are not resolved after three attempts, we will return the account to the client for further action.
Return of Statements
BillingFreedom is responsible for mailing patient billing statements on behalf of the healthcare provider. However, if we receive three consecutive returned statements from the patient, we will forward them back to the client.
BillingFreedom is not responsible for postage and shipping charges for undeliverable statements. The client is obligated to cover all shipping and handling costs associated with returned billing statements.
Refunds or overpayments to patients or insurance companies are not the responsibility of BillingFreedom. All refunds are to be facilitated and paid by the mhealthcare provider.
While BillingFreedom is responsible for processing patient payments, we are not accountable for returning payments. Clients or providers assume responsibility for any refunds and associated postage costs.
BillingFreedom will diligently update billing systems and financial accounts to reflect posted refunds and reversals. This ensures that commissions and charges are adjusted accordingly.
Please feel free to contact our dedicated staff at at 6136 Frisco Square Blvd Ste 418, Frisco, TX 75034, or call us at +1 (855) 415-3472 or email us firstname.lastname@example.org, If you have any questions or concerns regarding our return and refund policies. We appreciate your cooperation in adhering to these guidelines for a streamlined and effective resolution process.